Take The Lead! 10 Ways To Set Your New Colleagues Up For Success

Your company just hired some new talent. Here are ten ways to help them settle in – even if you’re not in a leadership position.

1. Introduce yourself: When you meet the new employee, introduce yourself and offer to help them get oriented. Explain your job and what you can do to help them feel comfortable in their new role. If possible, show the new employee around the office and introduce them to other team members. Take the time to answer any questions the new employee may have.

2. Ask about their goals: When you ask new employees about their previous experience, and what they’re hoping to get out of this new job, you’re allowing them to open up and share more about themselves. Discussing their experiences can help them feel more welcome at your company and can also help you get to know them better. By learning more about what they’re hoping to achieve in their new job, you can better understand how to support them and help them succeed.

3. Share a little about your experience: Knowing what to do and where to go can be difficult when starting a new job. One way you can help a new employee feel welcome is to share a little bit about your own experience at the company and what you enjoy most about working here. This conversation will help the new employee feel more comfortable and give them an idea about how they may fit in with your team. Additionally, it can be helpful to ask the new employee about their experience so far and offer any guidance or advice you may have. By engaging in this conversation, you are setting the tone for a positive work environment by taking the time to welcome your new colleague.

4. Grab a coffee: Invite them to lunch or coffee so you can connect more in person. One of the benefits of inviting a new team member to lunch or coffee is that you can talk more in person. This type of interaction can help them feel more welcome at their new job and allow you to get to know them better. You can also ask them what they look forward to in their new position. By taking the time to get to know them, you can help make their transition smoother.

5. Share your knowledge: Recommend some books, articles, or podcasts that might be helpful for your new colleague. When you recommend books, articles, or podcasts to newcomers in your industry, you are helping them feel welcome and informed and giving them valuable resources that they can use to continue learning and developing their skills. By providing these resources, you are setting your new employees up for success and helping them to grow as professionals. In sharing your favorite resources, you are enhancing your connection with them by showing your willingness to help them build their knowledge base. Helping them develop professionally is a great way to build trust and positive relationships with your colleagues and also helps to foster retention and teamwork.

6. Take a tour: Offer to show them around the office and introduce them to key people on their team. Introducing them to your team helps them feel welcome and comfortable in their new job and can help them feel more engaged and invested in their work. Introductions to other team members can also support them in building relationships with their colleagues. Additionally, by taking the time to show new employees around the office, you are, again, demonstrating your commitment to their success at the company.

7. Check in: Share your calendar with them and suggest meeting for a quick one-on-one every few weeks to check in and see how they’re doing. Sharing your calendar with a new employee is a great way to help them feel welcome. It also provides a convenient way for you to connect with them regularly to see how they’re doing. Meeting every few weeks is a great way to ensure your new employee settles in well and gets the support they need.

8. Social media: Connect with your new colleague on LinkedIn or other social media platforms so you can continue to stay in touch online. Connecting via social media can be highly beneficial for new employees because it allows them to feel comfortable reaching out to you if they have any questions or need help with anything related to their job.

9. Stay connected: Say hello whenever you run into each other in the office. Speaking with your new colleague whenever you run into them has many benefits. First, it helps them feel welcome and appreciated. It also lets you get to know them better and discover their interests. Staying connected is also a great way to build rapport and create a positive atmosphere throughout the office.

10. Take note: Send them a handwritten note or card welcoming them to the team and expressing your excitement to work with them! When you first meet a new employee, take the time to introduce yourself and welcome them to the company. Let them know you’re excited to work with them and offer any help they may need to settle in. This small gesture can make a new employee feel appreciated and welcomed and help set the tone for a positive working relationship.

Following these ten strategies listed will help new colleagues settle into your company. Taking the time to get to know them, introduce them to key people on their team, and provide them with helpful resources will make their transition smoother and more enjoyable. You can ensure they feel welcome and supported in their new role by staying in touch regularly.

#careers #culture #leadership #humanresources #communication

Top 15 Strategies You Can Use Right Now To Manage Stress

Feeling stressed?

You’re not alone. According to the American Institute of Stress, stress is one of the leading causes of illness in the United States, costing employers an estimated $300 billion annually due to burnout and stress-related health problems. But don’t worry, there are plenty of ways to deal with stress that can help you feel better both mentally and physically. In this blog post, we will discuss 25 different stress management strategies that you can use to reduce stress and improve your overall well-being.

So, let’s get started.

1: Identify your stressors

The first step to managing stress is to identify what is causing you stress. This can be anything from work-related stressors such as deadlines and projects to personal stressors such as relationship issues or financial worries. Once you have identified your stressors, you can start to develop a plan to deal with them.

2: Change your thinking

One of the most effective ways to manage stress is to change how you think about stressful situations. Instead of seeing them as insurmountable problems, try to view them as challenges you can overcome. This type of positive thinking can help reduce stress’s physical and psychological effects.

3: Exercise

Exercise is a great way to reduce stress. Not only does it release endorphins, which have mood-boosting effects, but it also helps to clear your mind and give you some time. Even if you don’t have time for a full workout, a quick walk or run can help to relieve stress.

4: Take breaks

When you’re feeling overwhelmed by stress, take a few minutes to yourself to relax and rejuvenate. This can be anything from taking a hot bath or reading your favorite book to simply taking a few deep breaths. Taking breaks will help you recharge mentally and physically and make it easier to deal with stressors when you return to them.

5: Connect with loved ones

Spending time with loved ones is a great way to reduce stress. Whether you’re talking about your problems or enjoying each other’s company, being around those who care about you can help reduce stress and improve your overall mood.

6: Get organized

One of the best ways to reduce stress is to get organized. This means creating a schedule or system that works for you and helps to keep track of your commitments, deadlines, and other obligations. This can be as simple as keeping a daily to-do list or using a planner to track your tasks. Getting organized will help you feel more in control of your life and less stressed about forgetting something important.

7: Set priorities

Setting priorities is another key stress management technique. When you have a lot on your plate, it can be helpful to prioritize your tasks so that you can focus on the most important ones first. This will help you avoid feeling overwhelmed by everything you need to do and will help you get things done more efficiently.

8: Simplify your life

One of the best ways to reduce stress is to simplify your life. This means taking a close look at your commitments and obligations and eliminating anything that is not necessary. This can be tough, but it will significantly affect your stress levels. Try to streamline your schedule to have more free time to relax and enjoy yourself.

9: Learn to say “no”

One of the most important stress management skills is learning to say “no.” This can be difficult, but it’s important to set boundaries so that you don’t take on more than you can handle. When you say “no” to commitments that are not essential, you free up time and energy to focus on the things that are truly important to you.

10: Take care of yourself

Taking care of yourself is one of the most important stress management techniques. This means ensuring enough sleep, exercise, and healthy meals. It also means taking time for yourself every day to do something you enjoy. When you take care of yourself, you’ll be better able to handle stressors when they come up.

11: Laugh it off

Laughter really is the best medicine when it comes to stress relief. When you laugh, your body releases endorphins, which have mood-boosting effects. Laughter can also help clear your mind and give you time to yourself. Even if you don’t have time for a full workout, a quick walk or run can help to reduce stress levels.

12: Get outside

Spending time in nature can be a great way to reduce stress. Being in nature can help clear your mind and give you time to yourself. Even if you don’t have time for a full workout, a quick walk or run can help to reduce stress levels.

13: Be present

Mindfulness is one of the most effective stress management techniques. When you are mindful, you focus on the present moment and let go of thoughts about the past or future. This can help you to feel more in control of your life and less stressed about things that are out of your control. There are many ways to practice mindfulness, such as meditation, yoga, and tai chi.

14: Connect with others

Spending time with friends and family can be a great way to reduce stress. You feel supported and loved when you are around people who care about you. This can help you to feel more in control of your life and less stressed about things that are out of your control. There are many ways to connect with others, such as social media, volunteering, and attending events.

15: Get enough sleep

Sleep is one of the most important stress management techniques. When you are well-rested, you are better able to handle stressors when they come up. Getting enough sleep can also help to improve your mood and reduce anxiety. If you are having trouble sleeping, there are many things you can try, such as relaxation techniques, setting a regular sleep schedule, and avoiding caffeine before bed.

These are just a few stress management strategies you can use to reduce stress in your life. Experiment with different techniques until you find the ones that work best for you. And remember, stress is a normal part of life, so don’t be afraid to ask for help when you feel overwhelmed. Remember, plenty of resources are available to help you cope with stress in healthy and effective ways.

Got Stress? Here’s 5 Tips To Navigate Your Stressful Healthcare Career

Do you feel like you’re constantly under pressure at work? Are you struggling to find ways to cope with the stress of your healthcare career?

The Covid19 Pandemic has brought about several challenges for healthcare professionals across the country.

“5 Tips to Navigate Your Stressful Healthcare Career” is a short foundational book that offers suggestions on where to start when determining your goals for continuing your healthcare career. You will learn how to recognize and manage stress, what you can do to improve your health, how to become a better communicator, and so much more. This is a must-read book for those looking at their inner strengths, values, vulnerabilities, limitations, self-worth, and potential.

Order here: https://amzn.to/3mN1iza

Let Your LinkedIN Profile Work For You While You Work In Your Career

doctors and nurses in a hospital
Photo by RODNAE Productions on Pexels.com

It’s been a phenomenal week.

Yesterday, I had the great honor of helping new #Nurse graduates by teaching them about how to optimize their #LinkedIN profile.

My mission is to coach the #healthcare professionals and teams who care for all of us. Additionally, I believe that if you optimize your LinkedIN profile (and also keep your resume optimized) then as you are working, your optimized LinkedIN profile with continue to work for you and illustrate your skills and accomplishments.

There’s nothing I love more than helping others develop their potential. Having the opportunity to help others accomplish this so they can keep their mind on their work, while actively or passively maintaining the ability to continue to network with others and build their careers is nothing short of phenomenal.

Contact me if I can help you too; and follow or connect with me on LinkedIN (click the link).

7 Ways Healthcare Professionals Can Navigate COVID-19 Stress and Trauma

This article is for all the frontline healthcare teams working at hospitals across the country — thank you!

I am blessed to have worked with top-notch leaders who frequently informed our team: “If you come to me with a problem, it would be helpful if you had an idea for a possible solution.” That’s how this article started.

As a healthcare professional, you know there’s stress, and then there’s traumatic stress. The kind of stress that stays with you and is not always easy to manage but makes you hunker down and keep going because that’s who you are; that’s what you do.

When the rest of us are asleep or celebrating holidays with our loved ones, healthcare professionals across the country are leaving their families to go and care for ours.

But when you add the dynamics and challenges of a global pandemic like the coronavirus to your career, which is already stressful, learning how to cope now needs to be significantly more comprehensive.

Here are seven strategies to consider when navigating traumatic stress in an acute, fast-paced healthcare organization:

1. Be Present

Your career in healthcare challenges you to have difficult conversations with the patients and families you serve. Because of this, physicians and nurses use the defenses necessary to manage their emotions during each interaction they have.

Considering that there are over thirty defenses you can use to manage your feelings and hundreds of words to express your feelings and emotions, this can be a challenging process — almost an art form. Because while you’re feeling these feelings, you need to maintain composure, professionalism, and tact while having some of the saddest conversations patients and families will hear. “I’m sorry; she’s not going to make it through the night.” “We have the results of your tests; why don’t we sit down and discuss them.” “Your son has been in an accident; we’ll bring you in to see him in a moment, but first, I need to explain his injuries…”

When I worked with an Emergency Department team preparing for a code, I never witnessed anything other than intense professionalism, compassion, and collaboration. Some nurses later described their mental preparation as “putting on my game face” to help them work as quickly as possible to save each patient’s life in their care.

When I think of what the term “game face” really means, I think that this consists of the top defenses used to help our teams cope with daily challenges.

While a “game face” may work for a problematic code or a high-volume period, it will not work for the length of a global pandemic.

Sir Isaac Newton’s third law states: “For every action, there is an equal and opposite reaction.” In this case, this means that for every “game face” period you (as an experienced healthcare professional) use, you should have equal time to focus on being present for your colleagues and the patients in your care.

Presence means drifting back a little (and yes, this is a relative term that depends on your ability to do so during your shift) and having more authentic, supportive conversations with your colleagues and patients.

The most important lesson is not to just hunker down and use your defenses to navigate through each shift. Take the time to validate the work being done by your team so that you all feel supported.

2. Analyze What You Accomplished During Your Shift

Analyze your shift when it is over, your experiences, and the lessons you learned. Ask yourself the following seven questions:

  1. What was the most challenging situation I experienced during my day?
  2. What was the most difficult conversation I had with a patient or colleague?
  3. What was the most intense emotion I felt?
  4. What was the best part of my day?
  5. What did I see one of my colleagues do that inspired me or made me change the way I do something?
  6. What was something a patient or colleague told me that was supportive or motivated me during my shift?
  7. What is something positive I learned about myself today?

These debriefing-type questions are essential because their answers anchor the lessons and experiences you attained during your shift.

3. Selfless

Across the country, there is an increased awareness that you have exceeded selflessness due to your presence every day at your hospitals and clinics without always having the equipment, support, or staffing you need.

Keep going, but don’t lose sight of these three key points:

  1. Selflessness is admirable, but please pay attention to your needs as much as you do for everyone else in your care.
  2. Set your team up for success by modeling leadership and professionalism — even if it’s not in your job title.
  3. Anticipating your team’s needs will help support and cohesion while reducing unanticipated stress or complications.

4. Tact

In any healthcare environment, you will have conversations with patients and families that are some of the most difficult ones to hear. Your goal is to have the conversations you need to have as tactfully as possible, considering their feelings and emotions.

The more authentic you are, the more comfortable and engaging your conversations will be. The other important factor to consider is paying attention to micro-expressions.

Micro-expressions are the split-second non-verbal expressions you see on the faces of the people you’re speaking with. If they appear to question what you’re saying or don’t understand the words or terminology you may be using, stop the conversation and check in with them. Ask: “Tell me what you heard me say,” or “Do you have any questions I can answer before I continue?”

Remember that, like you, the patients and families you are communicating with are also using their defenses to help them manage their feelings and emotions related to their care (or the care of their loved ones). They may feel scared or anxious because they may not understand the terminology or acronyms.

Some examples of the defenses we use include intellectualization, rationalization, humor, and sarcasm — just to name a few. While they help us cope with our emotions while we continue to work in our departments, they also conceal emotions like sadness, anger, frustration, resentment, stress, and irritability, among others.

These defenses are appropriate, and healthcare professionals have a way of using them all in an immensely self-protective manner that supports you and your team throughout your shift.

The challenge is making sure you can talk about your feelings when the time is right. Strategies such as talking to colleagues, journaling or video blogging, exercising, and talking to family members or friends are all essential when discussing your feelings. Most importantly, ensure you take the time to get them out instead of “stuffing them” or completely detaching them.

5. Intuition

Your intuition is critical. It’s that gut feeling you have that tells you “look a little closer at this lab result,” or “pay more attention to the nonverbal expressions of your patient,” or “listen closely to what your team is telling you about how stressed they feel.”

Your intuition is equally as crucial as your intellect and professional experience, especially when having critical conversations with patients and families. Whether it’s a pause in a conversation, a look on a patient’s face, or a sense that something’s not quite right, it’s essential to pay attention to your intuition and listen to it.

6. Open-Mindedness

One of the biggest challenges in healthcare is not always knowing who will be coming through the door next, how acute their symptoms will be, and who they may or may not have with them for support.

You will learn from your interactions with them that your patient is a father or mother, sister or brother, partner, or spouse. The more time you spend with them, the faster they will transcend from the “patient in room 4” to someone with a name, a family, and a legacy. You may not have the time necessary to know all there is to know about them, but you will have enough time to engage with them in a manner that shows you their challenges, vulnerability, strength, and heart.

Keep an open mind about who they are, as their relationship with you may be the last interaction they have.

7. Navigate To Your True North

You chose your career in healthcare for a reason. However, a global pandemic may not have been on your radar, and now the challenge becomes how to navigate your emotions, conversations, interactions, and stress.

You: Develop a routine to help you navigate these difficult days. While you can’t always predict what will happen, you can control how you respond. The more a routine you can develop for yourself, the less stress you will have.

Your career: What’s your why? Why did you decide to have a career in healthcare; what was it that attracted you to working with patients and families? The more grounded you are in your reasoning and the foundation of your career, the easier it will be to cope with your stress.

Your team: Pay attention to how your team is doing. Are you all working collaboratively and cohesively? If you notice a colleague calling out, check in with them. While they may say they’re “handling everything,” they may not be. They may attempt to show you that they can keep up with the team and the demands of what’s going on when, in fact, they may not be able to, which is difficult to admit when you know your team is depending on you. Take the lead; you will stay stronger together.

Your family: How are you communicating with your family, and how are they managing the “perfect storm” of the stress of your career, being isolated at home, and not knowing how long this global pandemic will last?

Establish a routine time to check in with each other. The more you can build a set routine that works for you and your family, the easier it will be for all of you to navigate your stresses and challenges.

Your children: Pay attention to how you communicate with your family. They know you are under a lot of stress that they may not comprehend (especially if you have younger children). Tell your family a little bit about your day. Using age-appropriate feeling words like “happy,” “sad,” “good,” or “bad” will help them understand a little more about the care you are providing and help reduce their stress.

Here’s the thing:

Retaining an experienced top-notch healthcare professional is critical. Nothing good comes from losing a highly qualified professional on a top-notch team. And this is my “why” for coaching and training the healthcare professionals who care for all of us. I aim to help healthcare teams nurture and navigate their careers while improving relationships with family, friends, and colleagues at work and creating a better work-life balance.

Let’s get to it.

Additional Recommendations & Resources

  1. Video: Martin Alderton: COVID-19 Helping carers and parents help younger children understand the Pandemic
  2. Article: (New England Journal of Medicine) The Code
  3. Article: (Harvard Business Review) How to Deal With Constantly Feeling Overwhelmed
  4. Certification: International Critical Incident Stress Foundation: Information on how to become certified in Critical Incident Stress Management
  5. Article (Mayo Clinic) Covid-19 And Your Mental Health
  6. Article: (New York Times) How to Find A Hobby
  7. Article: (Work It Daily) Looking Forward: A Post-Crisis Playbook For Winning On The Other Side

#healthcare #covid19 #communication #personaldevelopment #stress


What’s It Worth: The Cost of Burnout & Moral Stress in Healthcare

The burnout healthcare professionals are experiencing from the Covid19 Pandemic is staggering. Just look at the numbers. In September 2020, National Nurses United reported that “there were more than 1700 Health Care Worker deaths”. Additionally, Medscape has hosted an “In Memoriam” webpage that holds thousands of more names (and links to obituaries) of international healthcare workers who have died.

How are their healthcare colleagues doing as they continue to work on the front lines? Inundated.

Moral Stress

Hospitals across the country continue to face the perfect storm of challenges related to staffing, PPE, and bed availability, not to mention the stress behind the decisions they now need to make about care. Dr. Lindsay Thompson from Johns Hopkins has extensively researched “moral stress.” Dr. Thompson defines “moral stress” when healthcare professionals care for “terminally ill or traumatically injured patients or in situations where lack of facilities, time, supplies, expertise, or other resources constrain their ability to provide needed care.” Moral stress can exacerbate compassion fatigue when challenged with stressful decision-making and the lack of equipment needed to care for patients. The Compassion Fatigue Awareness Project defines compassion fatigue as a “broadly defined concept that can include emotional, physical, and spiritual distress in those providing care to another.”

The Cost of Retaining Your Healthcare Team

As a healthcare professional, it’s one thing to say you feel “burnt out.” Still, when combining the perfect storm of burnout, moral stress, and compassion fatigue, the results can be more problematic, especially when adding the numbers involved. Considering the number of deaths (noted above) and the cost of retention — the cost to an organization whenever an experienced healthcare professional leaves their organization due to burnout, compassion fatigue, or illness, will illustrate some of the present challenges. In her article “Revisiting Nurse Turnover Costs,” published in The Journal of Nursing Administration, Carolyn Bland Jones, Ph.D., RN, FAAN, reports, “there is great variability in nurse turnover cost estimates, from approximately $22,000 to more than $64,000 per nurse.” In his article, “What’s The Economic Cost of Physician Burnout,” published in Forbes Magazine in January 2020, Michael Blanding wrote, “Physician burnout costs the United States health care industry $4.6 billion a year”.

Referring to these challenges as simply “burnout” when they affect your passion for your career, the patients and families you serve, the team you work alongside, and the critical decisions you make daily during your shift is not helpful. We need to have more in-depth conversations and more robust solutions.

5 Ideas To Consider:

  1. Provide comprehensive support and resources for all professionals working in fast-paced, high-stress healthcare environments. (Check out our course “Peer Support For Your Healthcare Team”)
  2. Even with the approval of vaccines, we can’t forget the stress and compassion fatigue our top-notch healthcare teams have experienced; it’s essential to continue supporting and retaining them.
  3. Referring to the stress teams experience as “burnout” instead of “compassion fatigue,” moral stress or traumatic stress minimizes the perceived degree of support needed to help teams cope.
  4. A percentage of funding being provided to states for Covid19 resources should be provided to help healthcare professionals and first responders cope.
  5. Covid19 websites should also have contact information and support to assist patients, families, and providers.

S.A. Leys is a Consultant and Coach (www.SusanLeys.com). We coach and consult with the healthcare professionals and teams who care for all of us. Can we help you?

Got Stress? How to Live A Stress-Free Life

photo of woman resting on the couch
Photo by Cedric Fauntleroy on Pexels.com

Most people will experience stress at some point in their lives.

 It usually appears when we feel overwhelmed, anxious, or like we’re not in control. Stress can have both positive and negative effects. It can motivate us to accomplish goals, but it can also lead to burnout if we’re constantly under stress without relief.

Many Stressors Exist In Our Lives

Many stressors exist in our lives, such as work, family, money, and health. While we can’t avoid all stressors, we can learn how to manage them effectively. Managing stress is not easy, but there are many things you can do to help reduce stress in your life. Be aware of the signs that you are under too much stress; if you start to experience physical or emotional symptoms such as headaches, fatigue, anxiety, or depression, it may be time to take a step back. Look at how you cope and consider implementing additional strategies to manage your symptoms.

How To Cope With Stress

Many different stress management techniques can help you cope with stress in a healthy way. Exercise, relaxation therapies (like yoga or meditation), journaling, and time management skills are great to implement to cope with your stress. Experiment to find what works best for you and make stress management a part of your regular routine.

While stress is often a normal reaction to challenging situations, too much stress can lead to burnout. Burnout is a condition that results from chronic stress and can cause physical and emotional exhaustion, cynicism, and detachment from work or other activities.

Manage Stress Before it Leads to Burnout.

In addition to the strategies listed above, consider enrolling in a stress management class or seeing a therapist specializing in stress management. By learning how to manage your stress effectively, you can reduce the risk of burnout and maintain your mental and physical well-being.


Debrief Your Team.

Reduce stress and increase the retention of your experienced, top-notch healthcare team throughout the Covid-19 pandemic.

Who Is This For? Physicians, nurses, respiratory therapists, technicians, every professional in your hospital who is working on the front lines throughout the Covid19 pandemic.

Why Is It Important?: There are four reasons to debrief your team. These include the following:

  • Case Review: Debriefing helps your team process their feelings and emotions from the interactions they had with patients, families, and colleagues and the stress they may have related to the pandemic.
  • Reduction of Stress, Burnout, and Compassion Fatigue: Reduction of Stress, Burnout, and Compassion Fatigue: Debriefing allows teams to communicate their feelings and emotions related to what happened during their shift. These interactions (debriefing) helps reduce physical and emotional stress after working several hours in fast-paced, high stress, critical situations.
  • Team Building and Modeling: Debriefings also provide a critical opportunity for new nurses (especially those new to your department or traveling) when working with preceptors or colleagues. By seeing the team debrief, they can see the supportive interactions provided by all team members.
  • Retention: Teams become more cohesive and collaborative. Debriefing helps them transition more effectively between patients and shifts.

“Yeah But….”– Sometimes the idea to debrief is met with “Oh no, not another meeting!” resistance; it’s not uncommon to hear:

  • “We don’t have time.”
  • “We have to get ready for the next shift.”
  • “I’m tired; I just want to go home.”
  • “I have to keep my ‘game face’ on.”
  • “My team handles everything so much better than I do; you should just talk to them.”

Here’s The Thing: It’s critical to retain your experienced healthcare team. Please make the time. Debrief so you and your team can leave work at work and go home and hug your families and the people you love the most. A “game face” (defined as the healthy defenses healthcare professionals use that protect them from the stress and trauma experienced daily in fast-paced healthcare environments) will not serve you well once you leave your hospital. And — there is no “I” in team. Protect your team; check in with each other before you go.

How Do You Do A Debriefing: It takes only 5 Questions to facilitate an informal debriefing in your hospital. It’s an “end-of-shift” huddle to help you and your team leave work at work. Anyone on the team can take the lead, but make sure everyone checks in before leaving. Start by saying: “Hey team, let’s debrief before everyone leaves,” and then follow up by asking the following five questions:

  • “What was the most difficult part of your day today?” The goal of asking this question is to help the team review and discuss the most challenging part of their day.
  • “How did you feel?” The goal of asking this question is to help each team member identify their most stressful feeling.
  • Was there something a team member did or said that helped you during your shift?” The goal of asking this question is to help team members positively identify and support collaborative teamwork.
  • “What positive lesson did you learn about yourself (personally or professionally) based on the patients you cared for or an interaction you had during your shift?” The goal is to help your healthcare team transition from discussing their most difficult feelings to reviewing a positive lesson that helps “anchor” (i.e., leave work at work) your team on a more positive growth-focused foundation.
  • “Did anyone notice any opportunities to support each other more or provide better care for our patients and families based on your experiences today?” The goal of asking this last question is to put closure on the shift by looking at the team’s collaborative work in a manner that explores opportunities for growth. It also helps to ‘anchor’ the team as a group.