Most Recent Book: 

Extensive Healthcare Experience

Susan has made a profound impact on the healthcare industry, coaching and training over 4,000 clinical professionals. Her work spans Emergency Departments in small community hospitals and large academic medical centers, where she has collaborated with teams to improve patient care, streamline processes, and enhance team cohesion. Susan’s initiatives have directly contributed to significant outcomes, including a 20% reduction in Emergency Department time-in-department for patients with mental illnesses and addictions.

With a focus on innovation, Susan has developed and implemented 25 healthcare programs in inpatient and outpatient settings. These programs have transformed care delivery, improved patient outcomes, and addressed critical issues such as burnout, mental health, addiction, and safety.

Specialized Coaching and Consulting Services

At S.A. Leys Consulting, Susan offers a diverse range of coaching and consulting services tailored to healthcare professionals, organizations, and families. Her specialized coaching areas include:

• ADHD Coaching: Helping individuals harness their unique strengths and overcome challenges.
• Career Coaching: Guiding professionals toward fulfilling and impactful career paths.
• Coaching for Healthcare Professionals: Supporting those on the frontlines to navigate stress, prevent burnout, and excel in their roles.
• Leadership Coaching: Developing authentic, high-impact leaders equipped to drive change.
• Personal Development Coaching: Empowering individuals to achieve personal growth and clarity in their lives

Susan’s consulting extends from professionals to high-performance teams, where she works to improve communication, foster collaboration, and create cultures of resilience and innovation. Additionally, her healthcare navigation services provide clarity and guidance to families during complex medical journeys.

Inspiring Speaker and Trainer

Susan is a dynamic and engaging speaker who has delivered over 150 presentations to healthcare organizations. Her sessions are informative, relatable, and actionable, addressing topics such as stress management, trauma, communication, and organizational culture. Her ability to connect with audiences ensures that healthcare professionals leave equipped with tools to excel both personally and professionally.

Achievements in Healthcare

• Throughout her career, Susan has consistently delivered tangible results
• Streamlining Patient Care: Achieving measurable reductions in Emergency Department processing times.
• Team Debriefing: Facilitating post-event debriefs to promote collaboration and performance improvement.
• Transforming Organizational Culture: Enhancing team dynamics and fostering environments where healthcare professionals thrive. 

Her commitment to excellence extends beyond numbers; Susan’s work creates lasting impact by fostering trust, collaboration, and continuous improvement within healthcare teams.

Integrative Approach to Care and Client Experience

Susan’s unique approach is rooted in a integrative understanding of healthcare and its challenges. Her specialties include personal and professional development, performance improvement, learning and development, project management, digital marketing and content development. She brings a comprehensive perspective to every project, ensuring that solutions are tailored, sustainable, and impactful.

Collaborative, Compassionate Care

Susan’s unwavering commitment to empowering healthcare professionals and families continues to drive her work. Her ability to combine empathy, expertise, and innovation makes her a trusted partner for those seeking guidance, growth, and transformation.

Whether she is coaching a professional to unlock their potential, consulting with a team to enhance performance, or guiding a family through the complexities of healthcare, Susan embodies the true spirit of service. Through her work, she inspires others to thrive, ensuring that exceptional care and meaningful collaboration remain at the heart of healthcare.

Education and Credentials

Susan’s academic foundation is anchored in a BA in Psychology from the University of Massachusetts at Dartmouth and an M.Ed. in Counseling Psychology. She also earned a CAGS in Counseling Psychology from Springfield College, demonstrating her dedication to advanced learning and professional growth. Her education is complemented by two prestigious graduate certificates: The Business of Medicine from Johns Hopkins University and High-Performance Leadership from Cornell University.

Additionally, as a John Maxwell Certified Coach, Trainer, and Speaker, Susan integrates proven leadership methodologies into her coaching and consulting work. Whether facilitating workshops, delivering seminars, or coaching individuals and teams, 

Susan’s approach is rooted in unlocking potential and achieving meaningful results.